Analyst, Customer Service

Overview:

Zydus Pharmaceuticals (USA) Inc. is a globally integrated generic pharmaceutical company with a focus on providing high service, quality and affordable products.  Our US leadership, which has over 60 years of US generic market experience, understands the customer's business which allows Zydus the ability to provide unique models to help drive their customer's success.  Our parent company, Zydus Cadila, has a large presence in the global markets, including relationships with many top tier international pharmaceutical companies.  Based on a manufacturing and development history that spans over 50 years, it is the 4th largest pharmaceutical company in India. This position will support the sales and marketing teams and report directly to the Associate Director, Customer and Channel Operations.

Responsibilities:

Respond to customer inquiries regarding products, order status, shipments and tracking via email and phone

Respond to patient and pharmacy inquiries

Partner with internal departments to resolve inquiries

Accurately enter purchase orders that are placed manually via email or fax

Monitor EDI transactions for failures and work with IT to resolve

Monitor order status through the shipping and invoice process to ensure completeness and accuracy

Create and send weekly back order reports to customers

Create service tickets in Sales Force and monitor cases to ensure customer satisfaction and closure

Coordinate with 3PL to ensure complete and accurate delivery processing

Investigate and resolve customer reported overages, damages or miss shipments

Build and foster relationships with customer contacts

Qualifications:

• Bachelor's degree required
• 2-3 years previous experience in customer service
• SAP ECC6 experience preferred
• Salesforce or CRM experience a plus
• Data Analytics and Report Building experience preferred
• Must be able to handle a large volume of transactions and maintain high degree of accuracy.
• Pharmaceutical industry or related healthcare industry a plus.
• Ability to work independently as well as within a team environment; ability to prioritize and work well within a dynamic environment.
• Excellent Excel, Word, and PowerPoint skills
• Analytical with a keen attention to detail
• Strong communication skills

Travel Requirements:  limited

Benefits:  401K and healthcare coverage

Location:  Pennington, NJ

Current Openings for Analyst, Customer Service Jobs at Zydus Pharmaceuticals